1. INTRODUCTION
1.1 Thank you for visiting the Spiegel Haus Melbourne website (“Site”), which is operated by Spiegel Haus Melbourne Pty Ltd (referred to in this Privacy Policy as “we”, “us” or “our”). We are bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1.2 This Privacy & Cookies Policy (“Privacy Policy”) sets out important information about how we manage your personal information (that is, information or an opinion about you, whether true or not, which identifies you or from which your identity is reasonably identifiable). It explains our obligations, how we collect and use your data, and your rights in relation to your personal information.
1.3 By visiting our Site, purchasing tickets through Universe (our ticketing provider), or otherwise interacting with Spiegel Haus Melbourne, you acknowledge that you have read and accept the terms of this Privacy Policy.
1.4 If you are under the age of 15, please do not use our Site.
2. ABOUT US
2.1 Spiegel Haus Pty Ltd is a company registered in Australia. Our postal address is:
[Insert Spiegel Haus Melbourne postal address]
2.2 If you have any queries about this Privacy Policy, or would like to contact us for any reason, you can reach us by:
- Email: info@spiegelhausmelb.com
- Post: Spiegel Haus Melbourne, 138 Simpson Street 3002 VIC
3. HOW WE COLLECT PERSONAL INFORMATION
3.1 Information we collect directly from you
We may collect personal information when you:
- Join our mailing list;
- Make a booking or purchase tickets via Universe;
- Provide feedback, submit enquiries, or contact us by phone, email, or through the Site;
- Fill in surveys, enter competitions, or participate in promotions;
- Apply for a role with Spiegel Haus Melbourne;
- Interact with us via our official social media channels;
- Attend Spiegel Haus Melbourne and your image/voice is captured by our CCTV systems.
3.2 Information we collect from third parties
We may also receive personal information about you from:
- Universe (ticketing provider): to manage bookings, seating, and ticketing services;
- Service providers and contractors (e.g. IT support, marketing providers);
- Recruiters or referees (if applying for employment);
- Social media platforms where you have authorised them to share information with us.
4. TYPES OF PERSONAL INFORMATION WE COLLECT
We may collect:
- Identity and contact details: name, email, address, phone number;
- Transaction data: ticketing and payment information;
- Survey and feedback data;
- Employment data: CVs, qualifications, work history (if applying for roles);
- Technical data: IP address, browser type, operating system, usage analytics;
- CCTV data: images/recordings when you visit Spiegel Haus Melbourne.
5. HOW WE USE YOUR PERSONAL INFORMATION
We use your information for purposes including:
- Delivering ticketing and booking services through Universe;
- Communicating updates, offers, and event news;
- Managing venue operations, seating, and audience access requirements;
- Improving our Site and customer experience;
- Running competitions, promotions, and surveys;
- Processing job applications;
- Meeting legal and regulatory obligations;
- Ensuring the safety and security of visitors, staff, and contractors.
We will not use or disclose your personal information for any other purpose unless you consent, or we are permitted/required by law.
